Our client is seeking an experienced Customer Service Administrator to join their team in Lincoln.
To liaise between the customer and company, sales reps and customers within the trades industry, responding to queries, orders and resolving customer complaints.
Dealing with customer enquiries, emails and reps
Handling any issues with transport, deliveries and production and liaising with customers to resolve problems
Raising and checking of customer orders and quotations
Performing all related admin duties making sure that accurate records are kept of orders and quotes
Working with promotions and sales to inform customers of delivery times, product ranges available and to maximise further sales opportunities
Keeping internal departments and managers informed of any issues that may arise
Keeping both accurate records and accurate order entry and ensuring all paperwork is organised and up to date
Excellent understanding of the product knowledge and processes within the business
To maximise sales opportunities and ensure further promotion of all service and products
Candidates must be able to work effectively and efficiently at all times
Must have excellent computer skills and be able to input data accurately and quickly.
Must be confident with sales and working to targets
Strong customer service skills are essential with an excellent telephone manner and the ability to communicate well with trades people, reps, customers and staff
Highly pro-active and organised with the ability to work in both a front end and back end role
Excellent administrative and data entry skills and experience
Experience in a similar role within a manufacturing environment would be beneficial